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Email delivery from this site is currently broken. Our mail provider is rejecting our credentials, so confirmation codes and password reset emails are not …
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This category has one promise: somebody actually replies here. Making that easy is mostly about four lines. The four lines What you were doing. Not "it broke" …
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The most common source of confusion on the whole site, so it gets its own thread. Two separate accounts Your Minecraft account is with Mojang. It is what lets …
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Three different problems that all get called "lag" and have completely different fixes. Working out which one you have is most of the job. Low FPS — your …
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The test Does it give you something a player with the same client cannot have? If yes, it is banned. That single question answers almost every case, and it …
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Reporting a player In game or on Discord if it is happening right now. Someone cheating is only catchable while they are online. Here in the forum if it needs …
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Where your receipt is Your orders. Every order has a reference number, and the order page is reachable with that number. Keep the number. Every conversation …
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Almost always one cause: your forum account is not linked to a Minecraft account yet. The fix Go to account settings and use Link now. That looks your …
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First, the thing that confuses everybody Your forum account is not your Minecraft account. They are separate logins with separate passwords, even if you used …
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First: this is a real failure mode and we want to hear about it. It is not "probably your fault". What is supposed to happen 1. Payment confirms. 2. Your …
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Ordered by how often each one turns out to be the actual cause. Do them in order — the first three cover most cases. 1. Check the address No port, no , no …
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