Anyone working alone in a workshop cannot answer the phone at the same time. Rufo is the desk for exactly that — and the hard part is done: it understands German quirks that voice technology usually trips over, from times like "quarter to eleven" through phone numbers to spelled-out names and number plates. At the start of every call it says of its own accord that it is not human, as the EU AI Act has required since August 2026. You choose privacy in three levels: note only, transcript or recording. You can try it today with a real test call in the browser, in five voices and on dedicated pages for eleven trades. What is still missing is the connection to the phone network.