Payments and refunds

Currency#

Prices are in euro. What you see on a product page is what is charged.

Paying twice#

The most common worry, and the answer is reassuring:
a repeated confirmation does not create a second order.

Payment confirmations are recorded before they are acted on, and a
confirmation that has already been seen is recognised as one that has already
been seen. If the payment provider sends the same event twice — which happens
routinely, by design, because that is how these systems guarantee delivery of
the message — the second one changes nothing.

So: if a page did not load, or you clicked back and forth and are not sure what
happened,
check your orders before paying again. If the
order is there, it is done.

If you genuinely were charged twice — two separate charges on your statement —
that is a real problem and we will sort it out. Bring both amounts and the
dates.

Receipts#

Every order has a page at /ggnetwork/checkout/<order number>. It lists what
was bought, at what price, and where it went.

The line items on a receipt are a copy, not a link. If a product is later
renamed or its price changes, your receipt still shows what you actually bought
for what you actually paid. That is the whole point of a receipt, and it is why
the copy exists.

Refunds#

Ask, with your order number, before doing anything else. Reasonable cases get
sorted out — something delivered to the wrong place, something that does not
work as described, an obvious mistake made minutes ago.

What does not get refunded is regret about a rank you used for a month.

Chargebacks#

Going to your bank instead of asking us has a predictable outcome: the
purchase is reversed and the account it was delivered to loses access. Not
as a punishment — the goods were taken back, so what they bought goes with them.

It also makes the conversation much harder afterwards, because by then there is
a dispute on record and neither side has any room to be generous.

Ask first. It is faster and it works more often.

Being asked to pay somewhere else#

Nobody from the team will ever ask you to pay through a private message, a
different website, gift cards, or a direct transfer to a person.

Purchases happen in the store and nowhere else. Anyone
telling you otherwise is not on the team, whatever their name looks like.
Report it: Reporting a player covers how.